Returns & Right of Withdrawal

You may withdraw from your purchase within 14 days, without giving any reason (Art. 9 Directive 2011/83/EU; art. 6:230o BW). The period starts on the day after you — or a third party you designate, other than the carrier — receive the goods (for an order delivered in several parts: the day after you receive the last item).

Tell us within the 14-day period using a clear statement to airlyft.info@gmail.com. You may use the official EU/Dutch model withdrawal form, but you are not required to. If we failed to inform you of this right, the withdrawal period is extended by up to twelve months (art. 6:230o(2) BW).

The Airlyft nasal clip is supplied sealed for hygiene. Under Article 16(e) of the Consumer Rights Directive (2011/83/EU), implemented in art. 6:230p BW, the right of withdrawal does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene once they have been unsealed after delivery. Because the clip is worn inside the nose, once you break the seal it can no longer be returned. An unopened, still-sealed item can be returned within the 14-day window. We state this clearly before purchase so your choice is informed.

For an eligible (unopened) return, send the goods back without undue delay and within 14 days of notifying us. You bear the direct cost of return shipping. You are liable only for any reduction in value resulting from handling beyond what is necessary to establish the nature and characteristics of the goods (Art. 14 Directive 2011/83/EU; art. 6:230s BW).

We refund all payments received, including the standard (cheapest) delivery cost, without undue delay and within 14 days of being informed of your withdrawal (art. 6:230r BW). We may withhold the refund until we have received the goods back, or you have shown that you returned them, whichever is earlier. We refund using the same payment method you used, at no charge. If you chose a more expensive delivery method than our standard option, the surcharge above standard delivery is not refunded.

If your item arrives faulty, damaged or not as described, this is separate from the right of withdrawal: contact us and we will repair, replace or refund it — including any return costs — as required by your statutory conformity rights (art. 7:17 BW).